The Wise Greek Owl Project
Privacy Policy
Last updated: 4 July 2026
1. Who we are (Data Controller)
The Wise Greek Owl Project ("we", "us", or "our") is committed to protecting your privacy and handling your personal data lawfully, fairly and transparently in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR"), Greek Law 4624/2019, and other applicable data protection laws.
The data controller responsible for your personal data is:
Chrysafenia Pardalidou, trading as The Wise Greek Owl Project
Anatolikis Thrakis 133, Alexandroupolis, 68131, Greece
Email: info@wisegreekowl.com
This Privacy Policy explains what personal data we collect, how and why we use it, who we share it with, how long we keep it, and the rights you have over your data. It applies to the Website and all products and services we offer.
2. The personal data we collect
We collect and process the following categories of personal data:
Information you provide directly, for example when you subscribe to our newsletter, register for a course, book a lesson, request our proofreading or editing services, or contact us: your name, email address, and — where relevant to a purchase — your billing address, phone number, and the content of your messages. Payment card details are collected and processed directly by our payment providers (see Section 5); we do not receive or store full card numbers.
Information collected automatically when you visit the Website: your browser type, device and operating system, IP address, approximate location, referring pages, and how you interact with our pages. This is collected through cookies and similar technologies (see our Cookie Policy) and only with your consent where required.
You may browse the public areas of the Website without providing personal data. You can always decline to provide personal data, but this may prevent you from using certain features such as purchasing a course or subscribing to our newsletter.
3. Why we use your data and our legal bases
Under the GDPR we must have a lawful basis for processing your personal data. We rely on the following:
To provide and manage your courses, lessons, and services, respond to your enquiries, and deliver the products you order — on the basis of performance of a contract with you (or steps taken at your request before entering a contract).
To send you our newsletter and marketing emails about our courses, offers, and cultural content — on the basis of your consent, which you can withdraw at any time. Where permitted by law, we may send you information about services similar to those you have already purchased, on the basis of our legitimate interest in retaining customers; you can opt out at any time.
To operate, secure, and improve the Website, understand how it is used, and develop our offerings — on the basis of our legitimate interests in running and improving our business, and, for non-essential cookies, on the basis of your consent.
To comply with legal obligations, such as tax, accounting, and consumer-protection requirements — on the basis of compliance with a legal obligation.
4. How we protect your data
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These include restricted access, use of reputable service providers, and secure, encrypted payment processing. No method of transmission or storage is completely secure, but we work to protect your data and to keep our measures under review.
5. Sharing your data
We do not sell, rent, or trade your personal data. We share it only as follows:
With trusted service providers who process data on our behalf to help us run the business — for example our website and course-hosting platform (Systeme.io), email and newsletter platforms, analytics providers, and payment processors (Stripe and PayPal). These providers act on our instructions under written agreements and may only use your data to provide their services to us.
With legal or regulatory authorities, courts, or advisors where we are required to do so by law, or where necessary to establish, exercise, or defend legal claims, or to protect our rights, property, or safety.
We do not share your personal data with advertisers for their own marketing purposes.
6. International data transfers
We are based in Greece and primarily process data within the European Economic Area (EEA). Some of our service providers may process data outside the EEA (for example in the United States). Where this happens, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses or an equivalent approved transfer mechanism, so that your data receives a level of protection consistent with EU law.
7. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described in this policy:
Customer and transaction records are retained for as long as needed to provide the service and thereafter for the period required by Greek tax and accounting law (generally up to ten years). Newsletter and marketing data is kept until you unsubscribe or withdraw consent, after which we remove or anonymise it. Enquiry and correspondence data is kept for as long as needed to handle your request and a reasonable period afterwards. When data is no longer needed, we securely delete or anonymise it.
8. Your rights
Under the GDPR you have the right to:
Access the personal data we hold about you and receive a copy of it.
Rectification of inaccurate or incomplete data.
Erasure ("right to be forgotten") of your data in certain circumstances.
Restriction of processing in certain circumstances.
Data portability — to receive your data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.
Object to processing based on our legitimate interests, and to object at any time to processing for direct marketing.
Withdraw consent at any time, where we rely on your consent. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at info@wisegreekowl.com. We will respond within one month. There is normally no charge, and we may need to verify your identity first.
You also have the right to lodge a complaint with a supervisory authority.
In Greece this is the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), Kifissias 1-3, 115 23 Athens, complaints@dpa.gr, www.dpa.gr. We would, however, appreciate the chance to address your concerns first.
9. Cookies
Our Website uses cookies and similar technologies. For details of what we use and how to manage your preferences, please see our separate Cookie Policy.
10. Third-party websites
Our Website may contain links to other websites we do not control. This Privacy Policy does not apply to those sites. We are not responsible for their content or privacy practices, and we encourage you to read the privacy policy of any website you visit.
11. Children
Our Website and services are intended for adults and are not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where changes are significant, take reasonable steps to notify you. We encourage you to review this page periodically.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
The Wise Greek Owl Project
Email: info@wisegreekowl.com
Website: www.wisegreekowl.com
Terms and Conditions
Last updated: 4 July 2026
Welcome to The Wise Greek Owl Project ("we", "us", or "our").
These Terms and Conditions ("Terms") govern your use of our website, online courses, lessons, digital learning products, proofreading and editing services, and any related services (together, the "Services"). Please read them carefully. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
Article 1 — General
By using the Website, you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and any additional terms that apply to specific products or services. Accessing the Website in any manner constitutes use of the Website and your agreement to these Terms.
Article 2 — Eligibility (age)
Our Services are intended for adults. You must be at least 18 years old to purchase or use the Services. By placing an order, you confirm that you are 18 or older and legally capable of entering into binding contracts. If we become aware that a subscriber or customer does not meet this requirement, we will remove their data and, where a purchase has been made, cancel it and issue a refund in accordance with applicable law.
Article 3 — Placing an order
By placing an order for any product or service, you warrant that the information you provide is true, accurate, and complete, and that you are legally able to enter into the contract. We reserve the right to refuse or cancel any order.
Article 4 — Prices, payment, and taxes
Prices are shown in euros (€) and may change at any time; the price that applies to your order is the one displayed at the time you place it. The Wise Greek Owl Project is a sole proprietorship that is not subject to VAT under Article 39 of the Greek VAT Code, so prices do not include VAT.
Payment is due immediately when you place your order, including for pre-orders. Payments are processed securely by our third-party providers, Stripe and PayPal. We do not store your full card details on our servers. Card payments are subject to validation and authorisation by your card issuer; if authorisation is refused, we are not responsible for any resulting delay or non-delivery.
Article 5 — Your right to cancel and our refund policy
Live courses and lessons. You may cancel a booking for a live course or lesson package up to five (5) days before the agreed start date and receive a full refund. Cancellations made less than five (5) days before the start date are non-refundable, unless otherwise required by law.
Digital products (e-books, e-guides, audio bundles, and other downloadable content). If you are a consumer in the EU, you normally have a 14-day right of withdrawal for digital content. However, by purchasing digital content that is supplied immediately, you expressly request immediate delivery and acknowledge that you lose your right of withdrawal once the download or access has begun, in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and Greek Law 2251/1994. For this reason, digital products are non-refundable once access has been granted or the content has been delivered.
Free trials and introductory content. Some Services may include free trials or free introductory content, provided at no charge and subject to these Terms.
Nothing in this Article affects your mandatory statutory rights as a consumer, including where a product is faulty or not as described.
Article 6 — Your account and information
To access certain Services you may need to provide information such as your name, email address, phone number, billing address, and payment details. You agree to provide accurate and complete information, keep any login credentials confidential, and notify us immediately of any unauthorised use of your account. By submitting payment information, you authorise us to share it with our payment processors solely to complete your order. We may suspend or terminate your account if you breach these Terms.
Article 7 — Use of content and intellectual property
All content we provide — including lessons, course materials, videos, audio, text, graphics, and downloadable resources — is owned by or licensed to The Wise Greek Owl Project and is protected by intellectual property laws.
You may access and use the materials for your own personal, non-commercial learning.
You may not copy, share, distribute, resell, publish, modify, or create derivative works from any content, or use it for group teaching, training, or commercial purposes, without our prior written consent.
Article 8 — Disclaimer of warranties
Our Services are provided on an "as is" and "as available" basis. We make every effort to provide high-quality learning services, but we do not warrant that the content is error-free or suitable for your specific needs, that access will be uninterrupted or free of technical issues, or that you will achieve any particular result such as fluency. Your progress depends on your own effort and consistency. This Article does not exclude any warranty or right that cannot be excluded under applicable law.
Article 9 — Limitation of liability
To the fullest extent permitted by law, The Wise Greek Owl Project shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, profits, or learning progress, arising from your use of the Services. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for your mandatory rights as a consumer.
Article 10 — Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms or where reasonably necessary. You may stop using the Services or cancel your subscription at any time by contacting us at info@wisegreekowl.com. Termination does not affect any rights or obligations that arose before it.
Article 11 — Changes to these Terms
We may update these Terms from time to time. We will revise the "Last updated" date above and, where changes are significant, take reasonable steps to notify you. Your continued use of the Services after changes take effect means you accept the revised Terms.
Article 12 — Governing law and jurisdiction
These Terms are governed by the laws of Greece. Any disputes will be subject to the jurisdiction of the competent Greek courts. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence, and you may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Article 13 — Contact
If you have questions about these Terms, contact us at:
The Wise Greek Owl Project
Email: info@wisegreekowl.com
Website: www.wisegreekowl.com
Cookie Policy
Last updated: 4 July 2026
This Cookie Policy explains how The Wise Greek Owl Project ("we", "us", or "our") uses cookies and similar technologies when you visit our Website. It should be read together with our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help the site work, remember your preferences, and understand how you use it. Cookies may be session cookies, which are deleted when you close your browser, or persistent cookies, which remain until they expire or you delete them. We also use similar technologies such as pixels and local storage, which we refer to collectively as "cookies".
2. The cookies we use
Essential cookies. These are necessary for the Website to function — for example, to enable secure log-in, maintain your session, and process orders. The Website cannot work properly without them, so they do not require your consent.
Performance and analytics cookies. These help us understand how visitors use the Website (for example, which pages are visited and how long visits last) so we can improve it. We use tools such as Google Analytics. These are set only with your consent.
Functionality cookies. These remember your choices and preferences, such as language settings, to give you a more personalised experience. These are set only with your consent.
Marketing and third-party cookies. These may be set by third-party services (for example, Meta/Facebook Pixel or embedded video from YouTube or Vimeo) to measure engagement and deliver relevant content. These are set only with your consent.
3. How we use cookies
We use cookies to make the Website work correctly and securely, to understand how it is used, to remember your preferences, and to improve our content, course delivery, and marketing.
4. Your choices and consent
When you first visit the Website, a cookie banner asks you to accept, reject, or manage non-essential cookies. Non-essential cookies are set only after you give consent, and you can change or withdraw your choices at any time through the cookie settings on the Website.
You can also control cookies through your browser settings, including blocking or deleting them. For more information, visit www.aboutcookies.org or www.allaboutcookies.org. Please note that blocking essential cookies may affect how the Website works.
5. Third-party cookies
Some cookies are placed by trusted third-party services, which may include:
Google Analytics (website analytics)
Meta/Facebook Pixel (marketing measurement, where used)
YouTube / Vimeo (embedded video content)
Systeme.io (website, course, and form functionality)
These providers process data under their own privacy policies, which we encourage you to review on their websites.
6. Retention
Cookies remain on your device for varying periods depending on their type and purpose — from the length of a single session up to a set expiry date. You can delete cookies at any time through your browser.
7. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. We will revise the "Last updated" date above when we do.
8. Contact us
If you have questions about this Cookie Policy, contact us at:
The Wise Greek Owl Project
Email: info@wisegreekowl.com
Website: www.wisegreekowl.com
Imprint
Last updated: 4 July 2026
The Wise Greek Owl Project
Online Greek Language Learning Services
Sole proprietorship
Owner: Chrysafenia Pardalidou
Business address: Anatolikis Thrakis 133, Alexandroupolis, 68131, Greece
Phone: +30 697 551 2532
Email: info@wisegreekowl.com
Website: www.wisegreekowl.com
Competent tax office: DOY Alexandroupolis
VAT status: Not subject to VAT under Article 39 of the Greek VAT Code (Law 2859/2000)
Responsible for content: Chrysafenia Pardalidou (address as above)
Disclaimer: Despite careful review of content, we accept no liability for the content of external links. The operators of linked pages are solely responsible for their own content. At the time of linking, no unlawful content was identified.
Online dispute resolution: The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Disclaimer: These documents are provided as carefully prepared templates reflecting general GDPR and EU/Greek consumer-law requirements as of the last-updated date. They are not a substitute for individual legal advice.